Terms & Conditions

Acceptance of These Terms

By accessing, browsing or using Clothentia, creating an account, submitting information or placing an order, you agree to these Terms and Conditions and the policies referenced on this website.

If you do not agree with these Terms, you should not use the website or place an order through Clothentia.

About Clothentia

Clothentia is an online women’s fashion store operated by CLOTHENTIA SALES AND DISTRIBUTION PRIVATE LIMITED .

The website provides customers with access to products including sarees, kurta sets, cord sets and short kurtis, together with account, cart, checkout, tracking and customer-support functionality.

Eligibility to Use the Website

You should use Clothentia only if you are legally capable of entering into the transaction concerned, or if you are using the website under appropriate supervision or authority where required.

You are responsible for ensuring that the information submitted while placing an order or creating an account is accurate and sufficient for us to process your request.

Customer Accounts

Some website features may require you to create or access a customer account.

• You are responsible for providing accurate account information.
• You should keep your password and other login credentials confidential.
• You should not permit unauthorised persons to use your account.
• You should notify us if you believe your account has been accessed without authorisation.
• We may take reasonable security measures where suspicious, fraudulent or abusive account activity is detected.

Product Information and Availability

We aim to present product names, images, descriptions, available options, prices and other product information as accurately as reasonably possible.

Actual colours may vary depending on device displays, screen settings, lighting, photography and other technical factors.

Product availability can change and an item displayed on the website may become unavailable before an order is finally processed.

Where a product becomes unavailable after an order has been placed, we may contact the customer regarding cancellation, replacement options where appropriate, or refund of the affected amount.

Pricing, Charges and Taxes

The price applicable to a product is the price shown through the website at the relevant stage of the transaction, subject to correction of genuine technical or display errors.

Where applicable, taxes, shipping charges or other amounts may be displayed during the cart or checkout process before the order is submitted.

If a material pricing or technical error is identified before fulfilment, we may contact you regarding the issue. If an affected order cannot be fulfilled, any eligible amount already collected for that cancelled order will be handled through the applicable refund process.

Orders and Order Acceptance

Submitting an order through Clothentia creates a request to purchase the selected product or products using the information provided at checkout.

Order processing may depend on payment status, stock availability, delivery information, fraud-prevention checks and other reasonable fulfilment requirements.

An automated order acknowledgement does not necessarily mean that every aspect of the order has completed fulfilment processing.

We may be unable to process an order where:

• The selected product is unavailable.
• Payment has failed or cannot be confirmed.
• The shipping address is incomplete, invalid or outside an available service area.
• There is a significant pricing, inventory or technical error.
• The transaction reasonably appears to be fraudulent, unauthorised or abusive.
• Fulfilment is prevented by circumstances outside our reasonable control.

Payments

Available payment methods may be displayed during checkout. Payment processing may be carried out through third-party payment gateways, banks or payment service providers.

An order may remain pending until the relevant payment status has been received or verified.

If money is debited but the transaction is not reflected correctly on the website, please contact us with the relevant order and transaction information so the issue can be reviewed.

You must not knowingly use an unauthorised, fraudulent or unlawfully obtained payment method.

Shipping and Delivery

Orders are shipped and delivered in accordance with our Shipping Policy and the delivery information displayed during the purchase process.

Delivery estimates may depend on the customer's location, courier network, product availability, public holidays, operational conditions and circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Order Cancellation

Order cancellation is governed by the cancellation provisions published on Clothentia.

Where customer cancellation is available, the request should be made before the relevant order reaches a stage at which cancellation is no longer available under the applicable policy.

We may also cancel an order where fulfilment is not reasonably possible due to payment failure, product unavailability, invalid delivery information, significant technical error, suspected fraud or other legitimate operational reasons.

Where we cancel an eligible prepaid order, the applicable amount will be handled through the refund process.

Returns, Replacements and Refunds

Eligibility and procedures for returns, replacements and refunds are governed by the applicable policies published on Clothentia.

Customers should review those policies before placing an order and follow the request process described there when seeking a return, replacement or refund.

Acceptable Use and Prohibited Conduct

You must not use Clothentia in a manner that is unlawful, fraudulent, abusive or intended to interfere with the normal operation of the website.

• Attempting to gain unauthorised access to accounts, website systems or data.
• Introducing malware, malicious code or other harmful technical material.
• Using false identities or intentionally false order information.
• Making fraudulent payment, refund, return or delivery claims.
• Using automated methods in a manner that materially disrupts or overloads the website.
• Copying or exploiting website materials in violation of applicable rights or law.

Intellectual Property

The Clothentia website may contain brand names, logos, layouts, graphics, text, software, photographs and other material owned by us or used with appropriate permission.

Except where permitted by law or expressly authorised, website content should not be copied, reproduced, republished, distributed, modified or commercially exploited in a manner that infringes applicable intellectual property rights.

Third-Party Services

Clothentia may rely on or link to third-party services such as payment providers, courier companies, technology providers or external websites.

Those third parties may operate under their own terms, policies and technical systems. Where you interact directly with such a service, you should review the terms and policies that apply to that service.

Website Availability and Liability

We aim to maintain a functional and accessible shopping website, but temporary interruptions may occur because of maintenance, technical failures, hosting issues, network interruptions, third-party services or events outside our reasonable control.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances that are outside our reasonable control.

Any limitation or exclusion contained in these Terms applies only to the extent permitted by applicable law and does not remove mandatory statutory consumer rights.

Privacy and Personal Information

Information submitted through Clothentia is handled in accordance with our Privacy Policy and the operational requirements associated with accounts, orders, payment, delivery and customer support.

Please review the Privacy Policy to understand how information may be collected, used, stored and shared.

Changes to These Terms

We may update these Terms and Conditions when our website, products, operational processes, policies or applicable requirements change.

The revised version may be published on this page with an updated "Last Updated" date.

Terms applicable to a completed transaction will remain subject to applicable law and the circumstances existing when that transaction occurred.

Governing Law and Dispute Resolution

These Terms are intended to be interpreted in accordance with the laws applicable in India.

Where a concern arises, customers are encouraged to contact Clothentia first so the matter can be reviewed and an appropriate resolution can be attempted.

Subject to any mandatory rights or forum available to consumers under applicable law, disputes may be subject to the jurisdiction of the competent courts and authorities having jurisdiction in relation to Jodhpur, Rajasthan.

Contact and Grievance Support

For questions regarding these Terms, orders, website use or grievance-related matters, you may contact Clothentia using the details below.