Privacy Policy

Introduction

Clothentia is operated by CLOTHENTIA SALES AND DISTRIBUTION PRIVATE LIMITED . We respect the privacy of our customers and website visitors and aim to handle personal information responsibly and only for legitimate business, operational, customer service and legal purposes.

By using our website, creating an account, submitting information or placing an order, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

The information we collect depends on how you interact with Clothentia and which website features you use.

Information provided by you

• Name and contact information, including email address and mobile number.
• Billing address, shipping address, city, state, postal code and other delivery-related information.
• Account registration and login information.
• Order details, products purchased, order number, transaction references and order history.
• Information submitted through our contact, grievance, return, refund, order tracking or customer support features.

Information collected automatically

• Device, browser and operating system information.
• IP address and general technical information associated with website access.
• Pages viewed, interactions with the website and related usage information.
• Cookie, session and similar technical data used for website functionality, security and user experience.

How We Use Your Information

We may use information collected through Clothentia for purposes connected with operating our online store and providing services to customers.

• Processing, confirming and managing orders.
• Arranging shipment, delivery, returns, replacements or refunds where applicable.
• Providing order tracking and account functionality.
• Responding to customer service, product, payment or grievance queries.
• Sending transactional communications related to accounts, orders, delivery, returns, refunds or service requests.
• Operating, maintaining and improving our website and shopping experience.
• Detecting or preventing fraud, unauthorised activity, abuse or security incidents.
• Maintaining records required for accounting, taxation, dispute handling or other applicable business and legal requirements.

Orders and Payment Information

When you place an order, we may process information necessary to identify the order, confirm payment status, arrange delivery, provide customer support and maintain transaction records.

Payments may be processed through third-party payment gateways or financial service providers. Depending on the payment method, sensitive payment credentials may be entered directly into systems operated by those providers rather than being processed directly by Clothentia.

We may receive information such as payment status, transaction reference, payment method, amount and other information necessary for completing or reconciling your order.

Cookies and Similar Technologies

Clothentia may use cookies and similar technologies that are necessary for website functionality, account sessions, shopping cart operation, checkout, security and remembering user preferences.

Some analytics, performance, advertising or third-party services may also use cookies or similar technologies where those services are enabled on the website.

You can manage cookies using your browser settings. Blocking certain cookies may affect website features such as login, cart or checkout functionality.

How Information May Be Shared

We may share information where reasonably necessary to operate Clothentia, process orders or comply with applicable obligations.

• Shipping, courier and logistics providers for order delivery or collection.
• Payment gateways and payment service providers for transaction processing.
• Website hosting, technology, security, email, communications or operational service providers.
• Professional advisers or service providers where reasonably required for business, accounting, compliance or dispute-related purposes.
• Government authorities, regulators, law-enforcement bodies or other parties where disclosure is required or permitted under applicable law.

We do not intend to disclose personal information to unrelated parties without a valid business, operational, contractual, security or legal reason.

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, managing accounts, providing customer support, processing returns or refunds, resolving disputes and maintaining appropriate business records.

Certain information may be retained for a longer period where necessary to satisfy accounting, tax, contractual, fraud prevention or other applicable legal requirements.

Data Security

We take reasonable administrative, technical and operational measures designed to protect information handled through our website against unauthorised access, alteration, disclosure or misuse.

However, no website, internet transmission, server, electronic storage method or payment system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing passwords or authentication information with others.

Your Choices and Requests

Subject to applicable law and the nature of your request, you may contact us regarding personal information associated with your account or transactions.

Requests may include correction of inaccurate account information, questions about how information is used, or other privacy-related concerns.

We may need to verify your identity before acting on certain requests, particularly where the request concerns account, order, payment or other sensitive information.

Third-Party Websites and Services

Clothentia may contain links, integrations or features provided by third parties, including payment, shipping or other service providers.

Once you interact directly with a third-party service, its own privacy terms and practices may apply. We encourage you to review the relevant third-party privacy policy before providing information to that service.

Children's Privacy

Clothentia is an online shopping website intended for customers who are legally able to enter into transactions or who use the website with appropriate parental or guardian involvement where required.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, operational processes, service providers or applicable requirements change.

When the policy is updated, the revised version may be published on this page with an updated "Last Updated" date. We encourage users to review this page periodically.

Contact and Grievance Support

If you have a privacy-related question, concern or grievance regarding Clothentia, you may contact us using the details below.