Frequently Asked Questions

Need clarity before you shop? Start here.

Find answers about products, sarees, kurtis, sizing, orders, delivery, payment, returns, refunds, product care, account help, and customer support.

01 What type of products can I shop from ClotheNtia?

ClotheNtia offers women’s fashion products such as sarees, kurtis, ethnic wear, daily wear outfits, festive styles, dupattas, blouses, wardrobe essentials, and comfortable fashion pieces for different occasions.

02 Are the products suitable for daily wear?

Yes. Many products are selected for everyday comfort, easy styling, and regular use. You can also explore occasion-ready and festive fashion styles.

03 How can I place an order?

Open the product page, select available size or variation if required, add the product to cart, enter your delivery details, choose the payment method, and complete checkout.

04 Do I need an account to place an order?

You may be able to place an order as a guest depending on website settings, but creating an account helps you track orders, manage addresses, view order history, and request support easily.

05 How can I track my order?

You can track your order from the Track Your Order page or from My Account → Orders. Keep your order number, registered mobile number, or email ID ready.

06 When will my order be delivered?

Delivery timelines depend on product availability, order processing, courier pickup, delivery location, and serviceable pin code. Tracking details are usually updated after dispatch.

07 Do you offer fast dispatch?

Orders are processed as quickly as possible. Dispatch speed depends on order confirmation, payment status, product availability, and courier pickup schedule.

08 Is free shipping available?

Free shipping may be available on selected products, offers, or order values. Any applicable shipping charges will be displayed at checkout before payment.

09 Can I cancel my order?

Orders can usually be cancelled before dispatch. Once shipped, cancellation may not be possible and return or replacement rules may apply as per policy.

10 How do I request a return or replacement?

You can request a return or replacement through My Account → Orders or contact support with your order number, product photos, packaging photos, and reason for the request.

11 Which products are eligible for return?

Eligible products should generally be unused, unworn, unwashed, undamaged, and returned with original tags, labels, packaging, and accessories where applicable.

12 Which products may not be returnable?

Used products, washed products, altered items, damaged-by-customer products, customized products, hygiene-sensitive items, or products marked as non-returnable may not be eligible for return.

13 What should I do if I receive a damaged product?

Contact support as soon as possible with your order number, clear product photos, packaging photos, and issue details so the team can review and assist you.

14 What should I do if I receive the wrong product?

Share your order number, photos of the received product, packaging details, and issue description. After verification, support may assist with return or replacement as per policy.

15 How long does refund processing take?

Refund processing depends on approval, product inspection, payment method, and bank or payment gateway timelines. Approved refunds are processed according to the refund policy.

16 Are online payments secure?

Payments should be completed only through the official checkout page. Available payment methods are designed to support a safer and smoother transaction experience.

17 What if payment is deducted but order is not confirmed?

Wait for a short time and check your email or My Account order section. If the order is still not visible, contact support with transaction ID, payment proof, and registered details.

18 How should I care for sarees, kurtis, and ethnic wear?

Always check the product care instructions. In general, gentle wash, mild detergent, shade drying, low-heat ironing, and separate washing for dark colours help maintain fabric and colour.

19 Can I place a bulk order?

Bulk order enquiries may be supported. Contact support with product details, quantity, delivery location, timeline, and any special requirements.

20 How can I contact customer support?

You can contact customer support through the Contact Us page for order updates, delivery issues, product queries, payment concerns, returns, refunds, complaints, or feedback.

Still Need Help?

Our support team can help with orders, delivery, payments, returns and product queries.

Share your order number, registered contact details, issue information and photos if required so the support team can assist you faster.